At Stella Bello, we strive to deliver high-quality jewelry and ensure customer satisfaction. If you experience any issues with your order, please review our return and refund policy below.
1. Return Eligibility
We accept returns only under the following conditions:
- The product received is damaged, defective, or incorrect.
- The return request is raised within 48 hours of delivery.
- The product is unused, unworn, and in its original packaging, including tags and boxes.
Products that show signs of use, damage, or alteration will not be eligible for return.
2. Non-Returnable Items
Due to hygiene and product safety reasons, the following items may not be eligible for return:
- Earrings
- Personalized or customized jewelry
- Items purchased during clearance or sale
3. Return Process
To request a return, please contact us within 48 hours of receiving the product with the following details:
- Order number
- Reason for return
- Photos or video of the product (if damaged or incorrect)
Our team will review the request and guide you through the return process.
4. Refunds
Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method.
- Refund processing may take 5–7 business days depending on your bank or payment provider.
5. Exchange Policy
If you receive a damaged or defective product, we may offer an exchange for the same item depending on stock availability.
If the item is unavailable, a refund or store credit may be issued.
6. Shipping Charges
- Original shipping charges are non-refundable.
- In case of damaged or incorrect products, return shipping may be covered by Stella Bello.
7. Cancellation Policy
Orders can only be cancelled before they are shipped. Once the order has been dispatched, cancellation will not be possible.
8. Contact Us
For return or refund requests, please contact us at:
Email: support@stellabello.com
Brand: Stella Bello
